Natura / Service & Technical Support
Great water. Lasting support.
From your first installation to everyday upkeep, connect with the right Natura team and keep your system performing at its best.
How can we help?
Four ways to keep your water flowing.
Schedule service
Arrange maintenance or request a service visit for your Natura water system.
Request serviceTechnical help
Have a question about your system? Talk through it with the Natura team.
Call the support teamPlan installation
Getting a new system? Connect with our team about your installation.
Request installationOrder parts
Need replacement filters or components? Contact us to find the right fit.
Email the parts teamBefore you reach out
A few details.
Better support.
Have these details handy to give our team a clearer picture of your system and what you need.
Start a service request-
Your location.
Your business name, site address, and the best phone number or email to reach you.
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Your system.
The model, serial number, and where the system is installed at your location.
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What’s happening.
A brief description of the issue, whether the system is down, and a photo when helpful.
The Natura owner guide
Know your system.
Keep it at its best.
Keep Natura’s ownership do’s and don’ts close by for practical guidance on everyday system care.
Helpful answers
A little more
clarity.
Common questions about getting help with your Natura system.
How do I request service or installation?
Start with the Natura service inquiry form. For service, describe the issue you’re experiencing. For installation, note that you’re requesting a new setup. You can also email our service team with questions before submitting.
Can I talk to someone about my system?
Call 877-302-8638 or email service@naturawater.com for technical questions and help choosing the right support option. Have your model and a description of the issue handy.
How do I order replacement filters or parts?
Email orders@naturawater.com with the filter or part you need and your system model. Include the serial number or a photo when available to help the team identify the correct item.
Where can I find system-care guidance?
Open the Natura Do’s & Don’ts guide (PDF, new tab) for ownership and care guidance. For a question specific to your system, contact the service team before changing settings or moving equipment.
